Thinking Allowed

medical / technology / education / art / flub

showing posts for 'customer'

'It hasn't delivered': The spectacular failure of self-checkout technology Sam Becker.

Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
Source: bbc.com

Rogers network resuming after major outage hits millions of Canadians

Rogers Telecommunications said its network was beginning to recover late on Friday after a 19-hourservice outage at one of Canada's biggest telecom operators shut banking, transport and government access for millions, drawing outrage from customers and adding to criticism over its industry dominance.
Source: reuters.com

It just got a little easier to move your Facebook posts to some other platform

Social networks have typically followed the roach motel model of customer data: Make it easy to push data in, but hard/impossible to pull it back out. Platforms like Facebook, LinkedIn, Instagram, and Twitter all make money by knowing what information you've (wittingly or unwittingly) handed over â…
Source: niemanlab.org

Databunker secure storage

Really like this approach putting privacy tools all in one place. Warrants some experimentation. "Databunker gives strong, serious, real personal-data protection for customer records without expensive custom coding and with full customer visibility."
Source: databunker.org

Building customer relationships with conversational AI

We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much. Many organizations are already using chatbots and virtual...
Source: technologyreview.com

Tesla Is Secretly Building a Giant Battery in Texas - ExtremeTech

Tesla is building a secret 100MW battery storage facility in Texas, for an electricity provider with roughly 255,000 customers across the state.
Source: extremetech.com

Peak meat: is veganism the future?

Peak meat: is veganism the future?: Marco Springmann, a public health expert, tells Anushka Asthana why cutting out animal products is the best route to a healthy diet – and why veganism is good for the planet. Part of a Guardian Podcast. "Veganism is having a moment. From ‘Veganuary’ promotions...
Source: theguardian.com

Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a

Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a conversation and are typically used in dialog systems for various practical purposes including customer service or information acquisition. Despite their creation more than 60...
Source: florence.chat

Customer Feedback Surveys Considered Harmful

Customer Feedback Surveys Considered Harmful
Source: easydns.org

Word of the day: Pokèmonomics - retail outlets paying to attract customers with virtual creatures. Wonder when we'll start

Word of the day: Pokèmonomics - retail outlets paying to attract customers with virtual creatures. Wonder when we'll start seeing delegates use them to attract visitors to their booths at conferences? "Come and see our Pokémon on #A26 and try out new drug / machine / website."
Source: next.ft.com